Click (or Drag) the message/instruction from the right-hand side into the phone. Once in position click the message/instruction to edit You can use CCVs ...

Sentiment analysis can be enabled per verbatim/feedback question. Sentiment analysis uses Natural Language Processing (NLP) to score and assign sentiment t...

Training data comes from verbatim text that has been classified Additional fields such as NPS, CSAT, NLP and responses to other questions are used to creat...

There are two types of text analytics on the platform Sentiment Analysis using Natural Langauge Processing (NLP) Text Categorization using Machine Learni...

Editing a live question When a survey is up and running and gathering responses you may need to tweak the survey. Clicking a live question you wish to edi...

Editing a live question You can click the question to edit the question. During the initial setup (and before responses are captured) there isn't an au...

By default, surveys require the 'Submit' button to be pressed by a respondent to result in a response being recorded.  With 'Partial Respons...

Rule of Thumb Surveys should be short typically no more than 4-5 questions. Respondents don't like long surveys. Don't have too many open-ended que...