My AI Profile

Modified on Sat, 22 Aug at 4:05 PM

What this is

Your AI Profile tells trustMinder how you like AI to talk and what you care about. It is preference guidance only. It is woven into survey help, AI reports, comment summaries, and data chat. It never overrides trustMinder’s instructions or safeguards (including how we handle personal data in comments).

This page is shown if your account has the AI Profile permission. If you do not see it under My Profile → AI, ask your administrator.

How to open it

Go to My Profile.
Open the AI tab.
Select AI Profile.

What to fill in

Field	What to write	Example
Persona — who you are	Your role and organisation type (up to 1,000 characters)	I’m a CX manager for a mid-size retail bank.
Focus — what matters to you	Themes you want AI to pay attention to (up to 1,000 characters)	Reducing churn, NPS drivers, and complaint themes.
Tone — preferred output style	How answers should read (up to 500 characters)	Concise, executive-friendly, no jargon.
Additional preferences	Anything else that helps (up to 2,000 characters)	Always mention sample size. Prefer UK English spelling.

Keep this practical and short. You do not need to write a prompt. The more specific you are about your sector and priorities, the more useful summaries and data chat will feel.

Save, reset, and history

Save AI Profile stores your text. A version number appears at the top after the first save.
Reset reloads the last saved profile and discards unsaved edits.
History lists earlier saved versions. You can restore a previous version if you want to undo a later change.

The profile is yours. Analysts and other users on the same organisation have their own profiles if they have access.

What this does not do

It does not change survey questions or stored comments.
It does not turn safeguards off (for example the PII cleanser on comments sent to AI).
It does not replace report filters, date ranges, or which campaigns you selected.

Related: Protecting personal data in AI and AI token usage.