General

Uploading Contacts
Uploading a contact file (CSV or XLSX) is as simple as dropping a CSV or Excel XLSX file into the drop zone. By default, the uploader is looking for column...
Tue, 13 Jul, 2021 at 2:44 PM
Retention period of Personal Identifiable Information (PII)
Retention We have retention periods for three items:  Contacts in the Contact Manager:  This is contact information stored in the Contact Manager. Thi...
Tue, 17 Nov, 2020 at 2:00 PM
Strange numbers e+11 in Excel
If you see an excel number with +11 or e+11... you'll need to format the cell to show numbers only. You can right click on the cell and choose Forma...
Tue, 13 Jul, 2021 at 2:45 PM
Contact Manager Overview
Contact Tools Select All Delete All Download All (excel) Search field  Sort Ascending / Descending Hide field Enter a search term to filter contac...
Thu, 6 Aug, 2020 at 2:56 PM
Using Quick Add
Use the quick add feature at the bottom of the contact manager table to add a contact to an existing or new group. As a minimum requirement the contact mus...
Fri, 13 Sep, 2019 at 1:36 PM
How does the opt-out feature work?
In every campaign, you should include a way for the consumer to opt out of future campaigns. It is different from traditional SMS opt-out mechanisms like &#...
Tue, 13 Jul, 2021 at 2:50 PM
Searching and exporting Contacts
At the top of the contacts form you'll spot an input field under the column name. For example, Surname, Phone, Group. Start typing in the input fiel...
Sun, 1 Apr, 2018 at 6:47 PM
Editing a Contact
Editing a contact is quick and easy to do.  Simply find the contact you want to edit (Tip: use the boxes below the field name to search/filter). Double...
Sun, 1 Apr, 2018 at 6:48 PM
Setting opt-out status in Contact Manager
You can manually change the opt-out status of a contact in the Contact Manager. Goto Contacts Search for the mobile number +44756.... or the email add...
Tue, 17 Nov, 2020 at 1:57 PM
CCV Type
When you upload Custom Contact Variables (CCV) the type of the CCV can be set. This typemap is used to convert strings in both the Contacts Manager on the ...
Thu, 6 May, 2021 at 12:47 PM