The Action Manager has a status associated with each ticket:  

• open
• closed
• pending
• new 

Tickets are generated via the outcome rules set up in campaigns Outcomes.

The reporting of open, closed, pending and new tickets can be shown in a custom report generated via Insight Manager.

Here's how to add an Action Manager status chart.

1. Select a campaign
2. Click new chart
3. Click the chart to open the chart config menu (right sidebar).
4. Click the metric drop-down and select action. It will be labelled as per the campaign name. As per the example below (Demo Survey)
5. Click chart to run report - You can re-name the chart name by typing in the text box above the chart button.