Selecting Data Export

Select the Data Export option on the left-hand menu.

• Click on the Data Export option. This will open the data export page 
• Search for the campaign in the 'Choose Campaign'
• Choose a date or select a date range (optional). 
  • Default is 'This Month'
  • Not selecting a time period will download all response data. To unselect a time range click the selected range to unselect it.
• Click the 'View Data' button to see the actual responses on this page.

• On the right-hand side of the View Data button, there is a drop down.  Click 'Download CSV' and then either 'Response data' or 'Response and Contact Data' (see note2) from the drop-down View Data button.
• The exported file format for both is CSV  - this is the best format when using third-party data explorers like Tableau, Qlikview, etc

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Browsing and Filtering Data

When you view the data you'll be able to use a  Search feature which searches all response data.

If you need Apply a filter, Click the Show filters button

Once the filters are visible add the question you want to filter on.

Once the filter is added to the Table, you can set the Custom Filters. In the example below the NPS score is filtered for 8. 

You can add multiple filters which behave as AND logic i.e. Show me data in the table where filter 1 AND filter 2 AND filter  is true.

If you are working with a lot of columns, you can hide them from  the table using the X in each column. (You can easily add them back.)

The table shows 10 entries by default but you can increase this to a max of 100. 

Please Note:

1/ It's not possible to export tags.

2/ Response and Contact Data

This combines the survey response data, the Non-PII CCV data at the time the survey was generated/submitted and any (if still available) PII (as set in the contact manager) into a CSV file

If you wish to look at combining multiple files once download we recommend using Microsoft Power Query for Excel.